Guide new and existing restaurant brands through their most transformative points to leverage Olo's products and services.
Provide advanced technical troubleshooting, customer training, and cross-functional collaboration to ensure seamless implementations.
Act as a point of escalation and drive improvements to implementation velocity and customer experience.
Olo is a leading SaaS platform that accelerates digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. The company processes millions of orders daily and is trusted by over 800 restaurant brands and 400+ integration partners, fostering a remote-first culture.
Deliver client support through ticketing, phone, chat, and social media.
Troubleshoot Tier 1 technical issues and escalate complex cases to appropriate teams.
Educate clients on CMS best practices and document software bugs for product improvements.
They provide digital platform and content management solutions to clients, offering technical support and customer education. The company operates with an international, collaborative team culture and emphasizes professional growth and cross-functional cooperation.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Deliver exceptional technical support via email and occasional phone, troubleshooting product bugs, account access, and other technical issues.
Guide healthcare professionals through the platform, document bugs and feature requests, and communicate customer needs to internal teams.
Work fully remotely on a Pacific Time schedule, analyzing customer data and collaborating with cross-functional teams to ensure high-quality support workflows.
A healthcare technology company providing an API-first electronic health record platform to help providers deliver accessible care. The company values human-centered support, autonomy, and continuous improvement, with a distributed remote team.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Own end-to-end implementation launches, from kickoff to go-live, for dealerships adopting Flai.
Travel to dealerships across the U.S. to configure integrations, train teams, and drive adoption.
Collaborate with the founding team to scale rollouts, refine the playbook, and shape the product.
Flai is building an AI-native service CRM for auto dealerships, modernizing a $1.3 trillion industry. Backed by top VCs and live in hundreds of U.S. dealerships, the company runs with a small, scrappy, fast-moving team.
Lead Tier 3 technical troubleshooting and root-cause analysis for complex customer issues.
Bridge service operations with QARA, R&D, and Production to resolve escalations and drive product reliability.
Analyze support trends, build technical training, and provide feedback to improve product performance.
Cadwell Industries develops medical devices and software for neurodiagnostics, including EMG, EEG, and sleep diagnostics. The company emphasizes integrity, initiative, accountability, excellence, and service, and operates in regulated environments with a collaborative culture.
Provide expert assistance in diagnosing complex technical issues for an international premium automobile manufacturer.
Support the dealer network with quick solution finding for technical product issues via specified communication channels.
Work closely with workshop technicians and dealerships, acting as a key interface between the manufacturer and dealers.
MSX has been a trusted partner to leading vehicle manufacturers and mobility organizations for over 30 years, helping clients transform their businesses through sales performance, repair optimization, and consumer engagement. With over 5,000 employees in more than 80 countries, MSX provides industry-leading expertise in a professional yet relaxed, welcoming and diverse environment.
Provide responsive, reliable support to e-commerce merchants using payment products and services.
Troubleshoot complex technical, account, and configuration issues using structured methods.
Collaborate with cross-functional teams to improve support processes and inform product development.
A payment technology company providing reliable, seamless support to e-commerce merchants and business partners. They operate a remote-first environment, emphasizing collaboration, adaptability, and customer-centric problem-solving.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.